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Terms and Conditions

Terms & Conditions

Please read carefully the following terms and conditions of use for the website ("Site") and the ordering and sale of products (“Products”) to you (“Terms & Conditions”). Please save or print a copy of these Terms & Conditions for future reference.

  1. About Us 

The Site,, and Products are provided by Brands Mondo FZC and as appropriate its affiliates. The registered address of Brands Mondo FZC is Business Center 4, Business Park, RAK Free Trade Zone, Al Nakheel, Ras Al Khaimah, UAE. Brands Mondo FZC is a company registered in RAK Free Trade Zone under licence number 5014024. is responsible for the sale of the Products to you and delivery within UAE, GCC countries, Lebanon, and other destinations.

  1. Privacy Policy

Any personal data which you may provide us through the Site is subject to our Privacy Policy.

  1. Use of the Site

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

By submitting any material to us ('Material') you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms & Conditions.

You take responsibility for access to your computer or mobile device and you will maintain your account and password confidential and to the extent permissible by law, you accept responsibility for the activities that occur under your account or password.

  1. Dealings with Third Parties

The Site may provide, or third parties may provide, links to other websites or resources and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

  1. Intellectual Property Rights

The Site and its content are protected by intellectual property rights, including copyright and trademarks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorized by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

  1. Disclaimers

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC or mobile device does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or services obtained by you on the World Wide Web.

The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. We will have no responsibility for any variations in color or appearance caused by your browser software or computer system. Product specifications and descriptions are not intended to be binding and are intended to only give a general description of the products.

So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill. We will not be liable for any delay or failure to perform or comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause, which is beyond our reasonable control.

  1. Limitation of Liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it). We are not responsible for any delay or failure to comply with our obligations under these Terms & Conditions. This does not affect your legal right to have Products sent within a reasonable time or to receive a refund if Products cannot be supplied within a reasonable time.

  1. General Information

These Terms & Conditions together with any further terms for the purchase of Products and documentation and materials referenced in these Terms & Conditions including our Delivery Options and policy on Returns constitute the entire agreement between you and us.

Any failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. These Terms & Conditions and the relationship between you and us shall be governed by the laws of Lebanon and the Lebanese courts shall have the exclusive jurisdiction over any dispute.

We reserve the right to vary these Terms & Conditions and any of our policies from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

You will be subject to these Terms & Conditions as in force at the time that you ordered Products from us, unless any change to those terms and conditions is required by law in which case it may apply to order previously placed by you. 

All content on this Site is protected under the Copyright, Designs and Patents Act 1988 and is Copyright © by or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner are prohibited by law.

Brands Mondo and any other names and/or marks on the Site are trademarks of

  1. Acceptance

You agree that your order is an offer to purchase the Products and any associated delivery services from All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.

After submitting an order, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any delivery services you have ordered from us.

Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of:-

(a) a contract of sale for the Products between and you; and

(b) as applicable a contract for any delivery services between you and

will not take place unless and until the earlier of (i) the date on which receives payment in full or (ii) when dispatches the Products to you.

  1. Prices

The price of the Products and our delivery charges will be as quoted on the Site from time to time. All prices are stated in the currency specified for your country in the Delivery section. Product prices and delivery services prices include any applicable VAT or sales tax payable. We may vary the prices at any time and without any notice. From time to time, will offer a promotion in conjunction where delivery charges are reduced, in some cases to zero.

Delivery charges are itemized on the order acknowledgement issued by

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.

When you make a purchase for Products and delivery services as applicable from please make sure you do this in the currency of your bank or credit card. Please note that it is common practice for banks and credit card providers to have different selling and buying exchange rates for currency. We do not accept responsibility for charges or differing rates of currency exchange levied by a customer's bank or credit card provider. Prices for Delivery Services provided by Contracts Limited are stated in the currency specified in your country in our Delivery section.

Any Products purchased prior to any markdowns or discount offered will not be refunded the difference. You may return the higher priced item in its original condition, to us for either a refund or an exchange. However, if returned for an exchange, this is subject to availability.

Outlet/Sale section – All ‘was’ pricing is the original RRP. ‘Now’ pricing reflects the latest markdown price.

  1. Payment

More information about the payment methods that we accept are set out on the Site. You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct. All credit/debit cardholders and any payment account holders are subject to validation checks and authorization by the card issuer or payment method provider. If the issuer of your card refuses to authorize payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for any charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Site, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the Site.

We accept payments online using Visa and MasterCard credit/debit cards in AED and USD.


  1. Returns

We will accept change of mind returns for items purchased online form subject to the following conditions:

  1. Items must be returned within 7 days of receipt with the proof of purchase and invoice.
  2. You are responsible for any costs associated with returning your item to us.
  3. Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached.
  4. We will not accept change of mind returns for any items purchased from the “Sale” section of our website.
  5. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
  6. We will not accept returns for items specifically customized for you based on your request.

Refund and Exchange

If you wish to return or exchange an item that you have purchased from, we will refund the purchase price (by crediting your original payment method) or exchange those products (other than gifts card or specials) subject to the following conditions:

  1. Items must be returned within 7 days of purchase with proof of purchase.
  2. The person returning the product must be the same party that purchased the product.
  3. The returns policy does not apply to stock clearance items or any items purchased from the “Sale” section of our website.
  4. The returned products must be unused, unwashed, and with all original tags and labels and in original packaging.
  5. We will not accept returns for items specifically customized for you based on your request.
  6. Refunds will be done only through the original mode of payment.

Faulty Goods

Where a product purchased and received, is incorrectly described or different from the description in our online catalogue, will upon receipt of the product and proof of purchase, in accordance with the refund and exchange condition above, refund to the original purchaser the purchase price and cost of delivery, or provide a replacement product free of any further charges.

Any costs reimbursement will be at the cost of currency on the date of return of the product. will not be responsible for any exchange gain or loss due to exchange variations.

  1. Customer Service

The service team act on behalf of and provide customer services and complaint handling.

Contact for customer queries or call customer services on:

+971 56 699 3477 for calls from UAE and all over the world

+961 70 55 00 39 for customers within Lebanon only

+1 416 887 1770 for customers within Canada only

  1. Delivery

Please note that unless otherwise stated on the Site, delivery times are estimates. Delivery times are not guaranteed delivery times and should not be relied upon as such.

Please see Delivery Options.

When ordering, you will be offered our delivery service once you reach the delivery address details page. Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Please note that there are restrictions on the locations to which we deliver Products purchased from the Site. Details of the locations to which we deliver are available from us on request. Please see the International Delivery Options.

When you have selected your preferred delivery method from those offered for your selected shipping destination and provided your order has been accepted by us, your order shall be processed by and we will endeavor to dispatch your order in accordance with the estimated delivery times set out on the International Delivery pages of the Site. Orders received after any specified “cut off” or “last order” time, or on a day which is not a working day, will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed.

Where you have selected any of delivery services, your sole remedy for any failure by to dispatch your order in time, for delivery within the relevant estimated delivery times, for your shipping destination and selected delivery method, shall be your right to cancel the relevant order and receive a full refund of any monies paid to in respect of that order.

Please note that all delivery options available on our Site may not be available via certain applications or when the Site is accessed using a mobile device.

Title in the Products will pass to you on the earlier of:

(a) the date and time on which receives payment in full for such Products; and /or

In the event that a Product is subsequently imported into a country other than the country to which we delivered the Product, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof. will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/deliveries may result in multiple postings to the cardholder’s monthly statement.

  1. Student Discounts(not applicable at the moment)

Student Discount Online

All students with a valid student ID are entitled to 15% discount on all full price* products purchased online at To verify your student ID you must sign in using our third party verification platform MyUnidays. *(Excluding gift cards)

To redeem the Discount online, sign in or register to MyUnidays and follow the steps to get your unique promotion code Enter your unique code in the space provided at the online checkout.

The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards. Discount cannot be used in conjunction with any other promotion or offer. reserves the right to refuse any student ID that it deems to be invalid or fraudulent. reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these Terms & Conditions. 

  1. Promotions during Sale

All promotions are invalid on sale items and gift cards unless specified otherwise in the Terms and Conditions.

  1. Customs

If your order is to be delivered in a country where it may attract import duty and local sales taxes, you will need to pay the same on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

  1. General

 Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall be prohibited from registering as users of this website. They are not allowed to transact or use this website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and merchant policies and rules.